Privacy Policy

1. Introduction

NeutralGatewayCenter ("we," "our," or "us") is dedicated to maintaining your confidentiality. This Privacy Policy outlines how your data is collected, utilized, disclosed, and protected when you access our website neutralgatewaycenter.site or utilize our yacht charter offerings.

Your use of our services implies agreement to the data procedures detailed in this document. This policy is in line with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy regulations in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willfully provide to us in instances such as:

• Reserving a yacht charter
• Reaching us via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Taking part in surveys or promotions

Such information might encompass:

• Contact details including name, email, phone number, and address
• Financial details (securely handled by external parties)
• Charter preferences and specific needs
• Contacts for emergency situations
• Food preferences and health information (if applicable)

2.2 Automatically Collected Information

Automatically gathered data once you visit our website includes:

• IP address and data about your locale
• The type and version of your web browser
• Webpages visited and duration on our site
• Referring web sources
• Information about the device like type and screen resolution

2.3 Cookies and Tracking Technologies

To improve your experience on our site, we apply cookies and analogous tracking methods. These tools are used to:

• Store your preferences
• Assess site usage and performance
• Furnish customized content
• Enhance our offerings

You can manage your cookie preferences via your web browser configurations or through our cookie consent interface.

3. How We Use Your Information

The purposes for using the data we collect are:

• Service Provision: To administrate yacht charter services, manage bookings, and interact regarding your reservations
• Customer Support: To address your queries and offer support
• Financial Transactions: To handle payments and oversee billing
• Safety and Security: To ensure the integrity of our operations and guard against fraudulent activity
• Promotional Outreach: To dispatch marketing materials and updates, contingent on your acquiescence
• Site Enhancement: To monitor user interaction patterns and augment our website's functionality
• Legal Adherence: To honor applicable laws and regulatory demands

4. Information Sharing and Disclosure

We do not market, barter, or lease your personal details to unrelated entities. We might disclose your data in these situations:

4.1 Service Providers

Information might be shared with reliable external service providers assisting us with payment processing; website management and upkeep; email advertising; data analytics and performance monitoring; customer assistance.

4.2 Legal Obligations

Your details could be revealed if demanded by law or in response to legal proceedings, judicial directives, exigencies, or evaluations of possible fraud or unlawful actions.

4.3 Corporate Transactions

In the case of a corporate merger, acquisition, or asset sale, your details could be part of the transferred assets.

5. Data Security

To shield your personal details from unauthorized access, alteration, exposure, or annihilation, we apply suitable technical and organizational controls. These include encryption, secure servers, access management, frequent evaluations, and instruction for our team members.

Nevertheless, there is no entirely secure method for data transmission over the web or electronic storage. The absolute security of your information cannot be warranted.

6. Data Retention

Your personal details are kept only as long as necessary for the purposes it was assembled or as mandated by legal provisions. Regular retention periods:

• Charter bookings: 7 years for tax/legal reasons
• Marketing communications: until you choose to opt out or erase your data
• Website analytics: 26 months
• Customer service exchanges: 3 years from the last involvement

7. Your Rights and Choices

You possess rights such as access, correction, deletion (subject to legal constraints), portability, and the ability to decline marketing or manage cookies. To act on these rights, connect with us using the provided details.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized to scrutinize how our website is used. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Social media platforms with independent privacy policies may be linked on our website.

8.3 Payment Processing Companies

Payment operations are handled by companies compliant with the PCI DSS standards.

9. International Data Movements

Your data might be transferred to and processed in nations unlike Germany. In such scenarios, we ensure measures that uphold the safety of your data conforming to relevant privacy laws.

10. Children’s Privacy

We do not aim our services at individuals under 13 years of age and we do not willfully gather their data. If there is a belief that a minor has submitted data to us, please make immediate contact.

11. Revisions to This Privacy Policy

We reserve the right to revise this Privacy Policy to reflect changes in our practices or legal obligations. Notifications of changes will come via posting the updated policy, emailing registered users, or through a notice on our site. Continuous usage following the effective date implies consent.

12. Contact Details

For queries regarding this Privacy Policy or our data practices, you are welcome to reach out to us:

13. Adherence to Google Ads User Consent Policy

We follow the user consent policies set by Google Ads. Cookie and tracking preferences can be amended at any time via our cookie settings.